Co-Managed IT Services

Co-Managed IT: Extend Your Team, Not Replace It

Partner with our remote specialists to share the workload. We handle what you delegate: NOC/SOC monitoring, overflow support, and after-hours coverage, while your team stays in control.

Why Co-Managed IT?

A flexible model that fills gaps in your team's capacity, coverage, and expertise, without giving up control.

Extend Your Team

Add specialized skills without hiring full-time staff or replacing existing IT personnel.

Shared Responsibility

We work alongside your team, handling what you delegate while you retain full control.

Knowledge Transfer

Your team gains expertise through collaboration with our specialists on shared tasks.

Strategic Focus

Free your internal IT to focus on strategic initiatives while we handle routine operations.

What We Handle Together

Choose the services you delegate, share, or request on-demand. Everything is documented, transparent, and adjustable.

Shared

NOC Monitoring (Shared)

We monitor your network infrastructure around the clock, escalating issues to your team or resolving them based on agreed runbooks.

Shared

SOC Monitoring (Shared)

Security Operations Center monitoring with threat detection and alerts routed to your team or handled per your escalation preferences.

Delegated

Patch Management

We manage OS and application patching on your behalf, following your change management policies and maintenance windows.

Delegated

Endpoint Protection

Deployment and management of endpoint security tools across your environment, with visibility shared between teams.

On-Demand

Help Desk Overflow Support

When ticket volume spikes, we step in and pick up the overflow. We work directly inside your existing ticketing system, not alongside it.

Extended

After-Hours Monitoring & Escalation

Coverage during nights, weekends, and holidays with defined escalation paths to your team for critical issues.

How We Support Your Team

Our model is built for collaboration, not replacement.

Your Team Stays in Control

We work under your direction. You define escalation paths, approve changes, and maintain full visibility into our activities.

Works with your existing tools

We connect directly with your PSA, RMM, ticketing system, and communication platforms. No rip-and-replace, no disruption to the way your team already works.

Clear Boundaries

You decide what we handle and what stays with your team. The split can change as your needs evolve.

Transparent Reporting

Regular reports on tickets handled, incidents detected, and actions taken. You always know what we're doing and what the numbers look like.

How It Works

From first assessment to ongoing support, a structured onboarding that sets you up for success.

IT Environment Assessment

We evaluate your current infrastructure, security posture, tooling, and workloads to identify where co-managed support adds the most value.

Co-Managed Strategy & Role Definition

Together, we define clear responsibilities, escalation paths, SLAs, and communication protocols. Your team stays in control and knows exactly what we own.

Tool & Process Integration

We connect with your existing ticketing systems, monitoring tools, and security platforms. No new workflows forced on your team, just better coverage.

Continuous Support & Optimization

Proactive monitoring, regular performance reviews, and ongoing improvements keep your IT operations running at peak efficiency.

Common Use Cases

Ticket Overflow

Handle ticket surges during busy periods, project deadlines, or vacation coverage without overburdening your internal team.

24/7 Coverage

Extend monitoring and support hours to cover nights, weekends, and holidays without hiring additional shifts.

Specialized Expertise

Access skills for security, cloud, or infrastructure projects your team doesn't specialize in.

Vacation & Leave Coverage

Maintain service levels when key team members are out. No gaps, no backlog piling up while someone's on holiday.

What You Get

Reduced IT Workload: Free your internal team from routine tasks so they can focus on strategic initiatives.
24/7 Monitoring & Escalation: Round-the-clock coverage with clear escalation paths. No gaps in coverage, no missed alerts at 3am.
Improved Security & Compliance: Enhanced threat detection, patching, and compliance support to protect your business.
Faster Incident Resolution: Quicker response times with skilled specialists ready to resolve issues efficiently.
Scalable IT Operations: Flexible support that grows with your business. Scale coverage up during a busy period or back down when your team has more capacity.

Tools & Technologies

We integrate with your existing stack. No rip-and-replace required.

Monitoring & RMM

NinjaRMM, ConnectWise Automate, N-able, Datto RMM, Atera — deployed alongside your existing tools for unified remote monitoring and endpoint management

Ticketing & ITSM

ConnectWise Manage, HaloPSA, Freshservice, Jira Service Management — we work inside your existing ticketing system, not alongside it

Cloud Platforms

Microsoft Azure, AWS, Google Cloud, Microsoft 365, Google Workspace — with Entra ID, IAM, and Workspace Admin for identity and access management

Security & Compliance

Microsoft Defender, CrowdStrike Falcon, SentinelOne, Qualys, Tenable — EDR, SIEM integration, and vulnerability management across your environment

Collaboration Tools

Microsoft Teams, Slack, IT Glue, Hudu, Confluence — documentation, knowledge base, and team communication integrated into your existing workflows

Engagement Model

Flexible, transparent, and built around your business needs.

Flexible Monthly Plans

Scale support up or down based on your needs. No long-term contracts required.

Defined Support Hours & SLAs

Service windows and response times are documented upfront. You know exactly what to expect before we start.

Escalation-Based Support

Issues are routed based on severity and your defined escalation paths for fast resolution.

Dedicated Technical Contacts

Named specialists who understand your environment and serve as your direct point of contact.

Optional 24/7 NOC & SOC

Add round-the-clock monitoring and security operations when your business requires it.

Frequently Asked Questions

Co-managed IT is a partnership model where we work alongside your existing IT team rather than replacing them. You retain control over your environment, define what tasks we handle, and we fill gaps in coverage, expertise, or capacity. Fully managed IT means we take full ownership of your IT operations with no in-house IT team required.

No. Our goal is to complement your team, not compete with it. We integrate with your existing workflows, tools, and processes. Your team defines escalation paths and we operate within those boundaries, so your staff feels supported, not replaced.

Absolutely. Co-managed IT is designed to be flexible. As your business grows or your team's capacity changes, you can scale our involvement up or down, adding more services during busy periods or reducing scope when your team can handle more.

We integrate with most major PSA, RMM, ticketing, and communication platforms. During onboarding, we assess your current tools and connect with your existing systems to ensure seamless, friction-free collaboration.

Yes. One of the most common reasons businesses choose co-managed IT is to extend coverage beyond standard business hours. We can monitor your environment 24/7 and escalate issues to your team based on severity and your defined preferences.

Shared NOC monitoring covers your network infrastructure health: uptime, performance, and availability. Shared SOC monitoring focuses on security events, threat detection, and incident alerts. Both services are configured with your escalation preferences and can be tailored to your environment.

Ready to Extend Your IT Team?

Tell us what you need covered and we'll design a co-managed model that fits your team, tools, and budget.