One Team for Your Entire IT Stack.

Primary markets are the US (EST, CST, PST), UK (GMT/BST), Europe (CET), and UAE (GST), plus Australia, Canada, and other regions on request. Our team operates across time zones with genuine 24/7 NOC/SOC coverage. When your US office closes for the day, our UK and UAE engineers are already online. When your UK team starts in the morning, coverage is live. These are scheduled shifts with engineers at their desks, not an on-call rotation where someone is sleeping next to their phone. If your business spans multiple regions, one contract and one monthly invoice covers all of them with no additional geographic premium.

Yes. We bill per user per month with a service agreement that spells out exactly what is included in plain language. No per-ticket charges for things that should be covered under a managed service. No invoices that surprise you at month-end. No retroactive billing for work that falls outside an ambiguously worded contract. Cloud management and cybersecurity add-ons are itemised separately so the full cost breakdown is always visible before you sign. We conduct a free IT assessment before submitting any proposal, so you understand exactly what you are paying for and why before committing to anything. The proposal comes with a scope document, not a vague statement of work.

On the Microsoft side: Microsoft 365, Azure, Intune, Defender for Endpoint, Entra ID, and Teams. On the Google side: Google Workspace including Gmail, Drive, Meet, Docs, and Admin Console. For security: enterprise EDR platforms including Microsoft Defender for Endpoint, alongside SIEM integration and zero trust frameworks built on Conditional Access and identity governance. For networking: Cisco Meraki, Fortinet, Ubiquiti, and Palo Alto Networks. For cloud: Azure, AWS, and Google Cloud Platform. For backup and disaster recovery: Veeam and Datto. Our web development team works with Next.js, React, TypeScript, and Tailwind CSS. If you have existing tooling you want to keep, we work alongside it rather than replacing it.

For a standard managed IT engagement covering 20 to 200 users, onboarding runs two to four weeks. Week one covers environment audit and documentation: network diagram, device inventory, credential vault setup, and identification of any immediate risks. Week two covers tooling deployment: RMM agent rollout, EDR installation, and backup agent configuration. Weeks three and four establish the monitoring baseline, create runbooks for your environment, and complete the team handoff with a documented escalation path. You receive everything at the end of onboarding. Larger or more complex environments, particularly those spanning multiple locations or cloud platforms, may need a phased rollout and we scope that clearly before you sign so there are no surprises.

Yes, and this is a common setup. That is our Co-Managed IT model. Your internal team stays in place and we add depth where you need it, without replacing what is already working. A typical arrangement: we handle overnight NOC monitoring while your team works business hours, or we own specific domains like security operations, Azure infrastructure, or web development while your staff handles daily helpdesk. We connect directly into your existing ticketing system, PSA, and communication tools rather than building a parallel workflow. We document everything in shared runbooks so both teams always know exactly what has been done, what is running, and how to hand off any issue between them.